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TOYO FOR HOSPITALITY & TRAVEL

Put AI to work across hospitality & travel

Toyo partners with your AI team to build agents and apps around the way you operate. Give every property and travel team access to the knowledge they need to serve guests.

Talk to our team Explore the workflows

For AI leaders at hotel groups, travel companies and hospitality operators

Your hospitality groupIllustrative workspace

Your team’s apps

Built with Toyo
01Market watchExplore workflow 02Guest experience deskExplore workflow 03Travel disruption deskExplore workflow

Toyoin Slack

Two competing offers changed for next weekend. I’ve saved the source links and booking terms for your revenue team.

The AI company OS

An AI workspace that knows how your business runs

Toyo is your AI company OS: a managed home for company knowledge and the agents that work with it. Our engineers work alongside your team to build useful workflows, with apps where staff can review the results. What one property learns becomes available to the wider business.

We scope connections to your property management or booking systems around the workflow you choose. Your existing systems stay part of the operation.

01

Shared company context

Keep your procedures and reusable skills in a company Brain. Each workflow can use what the team has already learned.

02

Agents that do the work

Run recurring work in the background and collaborate with Toyo in Slack or on the web. Existing AI tools can connect through MCP.

03

Apps your team can shape

Ask Toyo to change an app or workflow with a prompt. Results stay in shared databases, ready for another agent or team to use.

04

Control over context

Personal context stays separate by default. Company context has version history, with changes attributed to a person or agent.

Built around your operations

Three workflows we can build with you

Start with a recurring job that matters to your operators. These are three examples we can build with your team, shaped around your data and the decisions people need to make.

01 / Revenue teams

Keep up with rates in every market

An agent checks agreed sources for competitor room rates and packages, then compares them with your own offer for the same dates and booking terms. It flags changes in Slack and builds a history your revenue team can explore by property.

EXAMPLE APP

Market watch

Compare offers for the same stay dates.

Market signalReview
Nearby hotel adds breakfastCompare package value
Event weekend rates riseReview weekend offer
Your flexible rate unchangedCheck booking pace

Toyoin Slack

Two competing offers changed for next weekend. I’ve saved the source links and booking terms for your revenue team.

Saved to your company Brain: Rate history, source links and your team’s pricing decisions.

Illustrative data. We build the workflow around your business.

What your team gains

Revenue managers spend less time collecting rates and can see which properties need a pricing review before a busy weekend.

How to measure it

Track time spent on rate checks and how quickly the team reviews a market change.

02 / Guest experience

Turn guest feedback into follow-through

Bring reviews and guest messages into one app. The agent groups recurring issues by property and drafts a response using your service policies. Staff review the suggested action, assign an owner and keep track of the follow-up.

EXAMPLE APP

Guest experience desk

Review feedback and assign the next action.

Feedback themeNext action
Check-in queue · City propertyAssign front desk lead
Room readiness · Airport propertyReview shift handover
Helpful concierge · ResortShare with property team

Toyoin Slack

Check-in delays appeared in this week’s feedback. I’ve linked the comments and prepared a follow-up for the property manager to review.

Saved to your company Brain: Feedback themes, approved responses and service improvements.

Illustrative data. We build the workflow around your business.

What your team gains

Property teams can address repeat complaints sooner. Regional managers get a view of service issues across the group, with the actions taken attached to each case.

How to measure it

Measure time to assign an issue and the share of follow-ups completed on time.

03 / Travel operations

Coordinate the work when plans change

When a supplier changes a departure or cancels a booking, an agent matches the update to affected trips and checks your policies. An operations app brings the cases together with suggested alternatives and draft messages for staff to approve.

EXAMPLE APP

Travel disruption desk

A shared queue for trips needing attention.

Affected serviceNext action
Airport transfer rescheduledReview guest message
Excursion cancelledCheck alternatives
Hotel arrival changedConfirm with property

Toyoin Slack

The supplier’s new arrival time affects these bookings. I’ve checked the handover policy and drafted messages for the operations team.

Saved to your company Brain: Supplier updates, approved actions and the history of each case.

Illustrative data. We build the workflow around your business.

What your team gains

Travel teams can work through affected bookings with clear ownership. Customers receive consistent information while staff keep control of rebooking and compensation decisions.

How to measure it

Compare handling time per affected booking, including the time staff spend reviewing suggestions.

Your technology partner

Our engineers work alongside your AI team

Toyo combines managed software with hands-on delivery. You bring an owner for the work and access to the people who know it. Our AI engineers build the first workflow with you and help keep it useful as your business changes.

  1. 01

    Choose the first job

    Choose one property or travel team and a recurring task with a clear owner. We agree what useful looks like and measure the time the work takes today.

  2. 02

    Connect the right context

    We set up the company knowledge and skills the agent needs. Together, we agree tool access and where a person reviews an action before it goes ahead.

  3. 03

    Put it in people’s hands

    We build the app and run the workflow with its users. The rollout follows an agreed scope, with checks against real work before expanding access.

  4. 04

    Measure and build on it

    Review the result after counting time spent checking and correcting the agent’s work. Reuse the knowledge and skills that prove useful in the next workflow.

Start with a scoped deployment. We agree the connections and access controls your business needs before work begins, including which systems the agent can update.

Let’s work on it together

Bring us a workflow your team needs

Tell us where work gets stuck across your properties or travel operations. We’ll scope a first deployment with your AI lead and the people who will use it.

Talk to our team

Now working with a limited number of company teams.

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